Services

Companies with more than four pieces of equipment are eligible for our service and/or maintenance contracts. Under such an agreement, the following general services are provided.

• Desktop PC and laptop support will cover the repair and maintenance of all workstations used by an organization, and includes end-user support, software update management and version upgrades.
• Hardware upgrades will include new and additional computer installations, peripheral device installations, troubleshooting and preventative maintenance.
• Server Support and maintenance will cover software updates, version upgrades, domain management, hardware device upgrades, troubleshooting and preventative maintenance.
• Constant monitoring of the entire network environment will detect as well as anticipate and prevent potential problems as they may develop.
• Informed and updated advice will suggest best-practices for end-users, as well as professional guidance in respect of the acquisition of any additional equipment.

Service Hours

The service hours offered are normal business hours, between 8:00 a.m. to 5:00 p.m. – Monday to Friday. Weekends and public holidays are considered emergencies, and are billed at one and one-half times regular rates. Work carried out under this agreement will be planned and executed based on schedules developed to ensure expeditious achievement of solutions. All calls will be responded to within twenty-four (24) hours, and emergencies will gain attention within two (2) hours.

Protégé Computer Services & Products:

Our range of products and ancillaries complement our service provision and help provide our clients with safety for their important data and long lasting care for their Computer Systems. Protege Computer Services offers a range of high quality retail products available both in-office as well as on order from our neumerous suppliers. Same-day on-site visits resolve an extensive range of computer and networking needs.

Our retail product-range includes but is not limited to:

• Hard drive enclosures New replacement drives
• Random Access Memory
• Desktop Computers
• Monitors
• Laptop/Notebook Computers
• Tablets (Samsung, iPad, etc.)
• Smartphones
• Network Switches
• Networking Accessories
• Notebook coolers
• Computer cleaning and care products
• Power surge protectors
• Cables and connectors

PCS Services:

On site servicing and repair allow us to address your computer issues at your home or office without the need to remove systems from the operational site. This provides the ideal platform for us to assess and correct computer and network issues in the native environment. Our certified technicians will diagnose any issues experienced within the environment, and provide a clear idea of what is involved, and the best route to follow to repair any problems found.

PCS Support:

Same day site and store service gets you up and running quickly and keeps you the client in control of your own productivity.
With Protege Computer Services you “Pay by the job – Not by the hour”. Our evaluation services allow us to properly determine what may be causing issues before beginning work and offer a complete solution, allowing clients to make informed decisions as to what needs to be don,e and exactly how much is involved to correct any issue.

All our services and repairs are backed by our free 30 day warranty and free 30 day phone technical support.